Professional Summary
Founder & CEO of OmnisonrAI Group and Senior Software Engineer with 29+ years architecting, modernizing, and securing enterprise-scale customer experience platforms. Expert in cloud-native routing, AI-driven automation, multimodal orchestration, and resilient system design.
Core Competencies
- AI & Cognitive Systems: Conversational AI, Model-Ops, Predictive routing, Alloy HX
- Cloud Architecture: Cloudflare, Vercel, Railway, SSL/TLS, CDN optimization
- DevOps: GitHub Actions, Git workflows, SSH, CI/CD pipelines
- Web Development: HTML/CSS, JavaScript, static site generation
- Contact Center: Cisco UCCE, CVP, ICM, Avaya, IVR/VXML
- Enterprise Platforms: Dynamics 365, Power Platform, Copilot, Google CCaaS AI
- Security: RBAC, Entra, Zero-trust
- Leadership: Executive strategy, brand architecture, product development
Founder & CEO — OmnisonrAI Group
I founded OmnisonrAI Group to build next-generation customer experience intelligence platforms powered by AI-driven routing, contextual memory, and real-time orchestration. Our flagship product is KenetiCX — a full-scale, multi-tenant Unified Commerce and CCaaS platform engineered for enterprise environments.
KenetiCX is built on Alloy HX, our industrial-grade AI intelligence layer inspired by high-performance superalloys. Alloy HX blends human empathy, generative AI, CRM data, routing intelligence, and automation into a unified CCaaS AI capability — enabling faster resolution, smarter routing, and a dramatically improved Human Experience (HX).
- Architected Alloy HX — industrial-grade AI intelligence layer powering KenetiCX.
- Designed cloud routing, AI inference layers, and secure identity frameworks.
- Built CI/CD pipelines, observability standards, and microservice patterns.
- Developed OmnisonrAI’s cinematic GPU-grade brand identity and platform positioning.
Senior Engineer, Software — T-Mobile
- Migrated 10,000+ agents to cloud routing architecture.
- Delivered automation generating >$1M in cost savings.
- Designed Dynamics 365 security framework.
- Improved observability and incident response.
Education & Certifications
- CompTIA Security+ — 2024
- Cisco CVP VXML Call Studio — 2023
- Cisco CVP Implementation — 2007
- CCNA Bootcamp — 2006
- Cisco ICM Training — 2000
- Nortel Periphonics — 2000
- Avaya Basic Definity — 2000
- University of New Mexico — Leadership Certification
- Albuquerque Community College — Coursework