Washington, DC · Founder & CEO
OmnisonrAI Group · Senior Software Engineer
I build the systems customers never see — and always feel. Intelligent routing you can read. Drafts a person sends. KenetiCX is a contact center for a team that wants its own CCaaS.
The founder
Most customer-experience platforms were assembled for a previous era: queues, scripts, and siloed channels. I founded OmnisonrAI Group to build KenetiCX, a contact center whose routing you can read. Alloy HX explains each decision. Co-Agent drafts a reply a person sends.
For 29 years I have designed, modernized, and secured the platforms behind T-Mobile, Sprint, Verizon, and UnitedHealth contact operations. That history is the advantage. I do not theorize about scale. I have migrated ten thousand agents, collapsed legacy IXC into SIP, and built the quiet infrastructure that decides whether a customer waits, transfers, or is understood.
OmnisonrAI is the company I wished existed when I was inside those environments: cinematic in its ambition, industrial in its reliability, and engineered so empathy and automation occupy the same workspace.
The platform
A multi-tenant contact center for a team that wants its own CCaaS. Voice, chat, SMS, and email run in the browser. WhatsApp is available on request. Twilio carries the call.
01 — Flagship
An Agent Desktop and workspace administration, with separate portals for supervisors, quality reviewers, and back-office staff. Skills are graded 1–5, and the system builds one queue for each skill and live channel. Guided Setup writes the same settings an administrator can edit later.
02 — Intelligence layer
Alloy HX explains each routing decision in plain language. Co-Agent drafts a reply a person sends. AIKen answers questions about the workspace, cites the manual, and does not change settings on its own.
Named for Hastelloy X, a superalloy made for heat and stress. The standard is the same: explain the decision, and leave the send with a person.
03 — Company thesis
Glass-box explainability comes first. A person reviews the draft before it reaches the customer. HubSpot can show one contact by email and take a note. It does not route the conversation.
Read the company storyThe record
T-Mobile
Led the move off legacy dependencies onto a cloud routing architecture — reliability, scale, and a cleaner path to conversational AI.
T-Mobile
Engineered workflow automation that removed manual cost from customer operations in 2024–2025.
IBM / Sprint
Stood up monitoring and an incident-tracking system that turned a noisy routing estate into a governed one.
VoiceStream / T-Mobile
Launched a national footprint and a deployment discipline that cut customer-impacting defects by 90%.
Full chronology — OmnisonrAI through two decades of carrier, consulting, and platform work — is on the resume.
Connect
KenetiCX is live. If you run a contact center and want a founder who still writes the architecture, I want to hear from you.